IT Management – Frank Russell Consulting

PMO – Manufacturer

April 27, 2021

Client:	Manufacturer of Nutritional Products
Employees:	1,800

Resurrected a failing Project Management Office for a leading company in the health supplements industry. Implemented formal project governance. Introduced best practices in project governance and management. Built an agile and scalable team to execute a major ERP transformation comprising WMS, MES, LIMS, HCM, Payroll, Workforce Management and other implementations.

Cyber Security Enhancements

April 29, 2018

Client:	International athletic wear manufacturer & retailer
Employees:	12,000

PCI – CIS Benchmark Hardening – All workstations, servers in retail environment subject to PCI compliance to be brought up to latest CIS 2017 standards
PCI – MFA – Deploy multi-factor authentication to all users accessing PCI environment
PCI – TLS 1.2 – All production POS services to be brought to TLS 1.2 standard
PCI – Network Firewall Rules – Create a baseline and a process to report on and review firewall rules
AD GPO Deployment – Group policies for Windows 10 workstations standardized
Domain Controllers – Build & configure domain controllers for desired state configuration
Azure Information Rights Management – Implement security controls protecting company documents
AD Security Report Operational Model – Develop policies & procedures for security team to follow for AD Security Report

Program: Game Development Productivity

March 19, 2018

Client:	Developer and publisher of video games
Employees:	8,000

Program objective:

Implement systems and processes that improve development efficiency and game quality.
Projects
- Project Management (MS Project & Project Server)
- Digital Source Code (Alienbrain)
- Digital Asset Management (TEAMS)
- Defect Management (DevTrack)

The program goals were achieved through:

Constant communication and interaction with internationally dispersed stakeholders. (Frequent travel.)
Creation of Worldwide Project Management Council and Worldwide QA Council to promote the identification and adoption of best practises across the company.
Development of project management courses in conjunction with EA University.
Securing agreement from senior executives across the company to standardize on testing systems and processes.

Key accomplishments:

Helped raise project management standards throughout the company.
Through the implementation of the global defect management system led the company to establish common practices and systems, which enabled game testing to be distributed across the company, significantly reducing costs and enhancing flexibility.
Helped drive production efficiencies by implementing configuration management systems for digital assets.
Improved productivity and reduced costs by enabling reuse of existing assets through deployment of digital asset management (DAM) solution.

PMO – Game Development

March 18, 2018

Client:	Developer and publisher of video games
Employees:	8,000

Managed the Project Management Office for the world’s largest game development studio. Oversaw planning, scheduling and budgeting and managed the project management system for the studio’s development teams (10-15 concurrent projects). Initiated development improvement process based on project post mortems.

PMO – IT

March 18, 2018

Client:	Developer and publisher of video games
Employees:	8,000

Implemented a Program Management Office for managing worldwide IT projects. Established standards for project documentation including project charters, requirements documents, budgets and business cases. Developed innovative communication plan for status reporting as well as for tracking and managing stakeholders’ expectations and perceptions. Engaged in strategic planning with senior executives to align project resources and priorities with company objectives.

PMO – Public Sector

March 18, 2018

Client:	Provincial authority overseeing installation and operation of technical systems
Employees:	400

Evangelized the need for, earned support for, then instituted, formal project and data governance policies, procedures and structures. Established Program Management Office. Implemented standards for management of business and IT projects. Instigated an evaluation of inefficient business processes and targeted process and technological changes to improve or eliminate them. Initiatives included development of mobile productivity apps and outsourcing of document handling.

Financial and Maintenance Systems Selection

March 18, 2018

Client:	Operator of vacation packages and tours
Employees:	700

Managed and mentored Project Managers through the evaluation and selection of a replacement financial system and a new maintenance system. Developed the implementation plans and budgets.

IT Infrastructure Outsourcing

March 18, 2018

Client:	Manufacturer of carbon-neutral wood-based pellet fuel
Employees:	150

Developed IT strategy to support growth through major plant expansion and mill acquisition. Scope included network infrastructure, company wide support plan, enterprise systems evaluation and implementation plan. Managed the outsourcing of the IT management function for the company.

Permitting, Licensing & Inspections

March 18, 2018

Client:	Provincial authority overseeing installation and operation of technical systems
Employees:	400

Stabilized a troubled implementation of the organization’s permitting and licensing system by bringing project management in-house, establishing a change control and prioritization process and developing a strong relationship with the vendor.

Category: IT Management