Selection/RFP – Frank Russell Consulting

HCM Selection

April 27, 2021

Client:	Manufacturer of Nutritional Products
Employees:	1,200

Managed the evaluation and selection of a HCM system for a leading Canadian manufacturer of nutrional supplements with operations in Canada, the US and Australia. The applications included: Core HR, Benefits, Recruitment, Onboarding, Learning Management, Performance Management, Compensation, Payroll and Workforce Management.

Building Business Intelligence Capability

April 11, 2018

Client:	Provincial authority overseeing installation and operation of technical systems
Employees:	400

Developed a business intelligence capability through the introduction of formal data governance, the creation of a cross organizational business intelligence team and the development of a data warehouse and reporting infrastructure. Directed the building of operational dashboard for iPad and client history reports for clients.

Program: Enabling Collaborative Development

March 20, 2018

Client:	Developer and publisher of video games
Employees:	8,000

Program objective:

Implement the infrastructure and processes to facilitate knowledge transfer, collaborative development and the sharing of best practises across the company. (Based on its early success the scope was expanded from its initial focus on game technologies to target all knowledge and collaboration in the studios.)
Projects
- Enterprise Search (SharePoint)
- Team Sites (SharePoint)
- Technology Database (SQL, .Net, SharePoint)
- Support Application (TechExcel)
- EA Knowledge (SQL, .Net, SharePoint)

The program goals were achieved through:

Successful use of Agile development techniques.
Persuading each technology group to adopt common systems and processes for support.
Fully integrating all systems within existing enterprise architecture.
Quickly responding to requests from teams outside of scope to adopt infrastructure.
Successfully customizing SharePoint with key features including forums and enhanced search.
Effective management of an internationally dispersed team.

Key accomplishments:

Widespread adoption within the first year (over 200 intranet sites and 300 forums (23,000 posts)) led to a dramatic increase in the sharing of knowledge and practises across the company.
Migration to a single support and development system by the company’s central technology providers greatly facilitated the adoption and support of central tools and technologies.

Program: Game Development Productivity

March 19, 2018

Client:	Developer and publisher of video games
Employees:	8,000

Program objective:

Implement systems and processes that improve development efficiency and game quality.
Projects
- Project Management (MS Project & Project Server)
- Digital Source Code (Alienbrain)
- Digital Asset Management (TEAMS)
- Defect Management (DevTrack)

The program goals were achieved through:

Constant communication and interaction with internationally dispersed stakeholders. (Frequent travel.)
Creation of Worldwide Project Management Council and Worldwide QA Council to promote the identification and adoption of best practises across the company.
Development of project management courses in conjunction with EA University.
Securing agreement from senior executives across the company to standardize on testing systems and processes.

Key accomplishments:

Helped raise project management standards throughout the company.
Through the implementation of the global defect management system led the company to establish common practices and systems, which enabled game testing to be distributed across the company, significantly reducing costs and enhancing flexibility.
Helped drive production efficiencies by implementing configuration management systems for digital assets.
Improved productivity and reduced costs by enabling reuse of existing assets through deployment of digital asset management (DAM) solution.

Financial and Maintenance Systems Selection

March 18, 2018

Client:	Operator of vacation packages and tours
Employees:	700

Managed and mentored Project Managers through the evaluation and selection of a replacement financial system and a new maintenance system. Developed the implementation plans and budgets.

IT Infrastructure Outsourcing

March 18, 2018

Client:	Manufacturer of carbon-neutral wood-based pellet fuel
Employees:	150

Developed IT strategy to support growth through major plant expansion and mill acquisition. Scope included network infrastructure, company wide support plan, enterprise systems evaluation and implementation plan. Managed the outsourcing of the IT management function for the company.

Mobile Inspection App

March 18, 2018

Client:	Provincial authority overseeing installation and operation of technical systems
Employees:	400

Directed the development of an iPad app that allowed safety officers to record results of inspections in the field even when disconnected from the network. The initial application was a mobile app that was wildly popular with safety officers and that led to significant productivity gains. This was made possible by negotiating an arrangement with our key application vendor to co-develop APIs that allowed our organization to develop fully integrated custom solutions that better addressed the needs of our internal users and external clients.

HCM Transformation

March 18, 2018

Client:	Integrated forest products company
Employees:	6,000

Canfor started a major HR transformation program that included the building of a shared services group and Communities of Expertise. The foundation of the program was the harmonization of processes across the company and the implementation of a cloud-based Human Capital Management (HCM) solution to support them. The company had 6,000 employees in operations across North America.

Led the evaluation and selection of the HCM system – SuccessFactors – and a system integration partner. Developed a 3 year roadmap for the program as well as the project charter and detailed implementation and resource plans. Led the requirements definition, design and initial iteration phases including testing.

The core modules included:

HCM: SuccessFactors – Employee Central, Recruitment Management, Performance & Goal Setting, Compensation & Variable Pay, Succession Planning, Learning Management.

Tag: Selection/RFP